FAQ
Frequently Asked Questions
How long does delivery take?
We deliver free across India in 4 to 8 business days. You will get a WhatsApp message before we dispatch your order.
Do you charge extra for Cash on Delivery?
No. COD is free - you pay only the product price at your doorstep.
How do I get the 10% discount?
Choose to pay online instead of Cash on Delivery. The 10% discount is applied automatically at checkout.
Which areas do you deliver to?
We deliver to almost every pincode in India through our courier partners.
What if my item is damaged, defective or wrong?
Message us on WhatsApp within 48 hours of delivery with a photo. We will replace it free and cover return shipping.
Can I return a product if I change my mind?
These are hygiene products used against the body, so we cannot accept returns once opened. Message us before you order and we will help you pick the right one.
How do I choose the right product?
Tell us your problem on WhatsApp at +91 93730 21553 and we will suggest the right support.
Are Velnix products medical devices?
No. Velnix products are comfort and support aids, not medical devices. For a medical condition, please consult your doctor.