Privacy policy

This policy explains what information Velnix collects when you shop with us, how we use it, and the choices you have. We keep it short and plain, because you shouldn't need a lawyer to understand what happens to your data.

What we collect

  • Contact details your name, email address and phone number
  • Delivery details your shipping address and PIN code
  • Order details what you bought, order value and payment method
  • Device and usage data IP address, browser type and pages viewed on our store, collected automatically through cookies

We never see or store your card numbers, UPI PIN or banking credentials. Payments are handled entirely by our payment processors.

How we use it

  • To process and deliver your orders
  • To send order updates on WhatsApp and email
  • To answer your questions and handle returns
  • To improve our products and website
  • To show relevant advertising on platforms such as Meta and Google, where you have not opted out

Who we share it with

We share only what is necessary, and only with:

  • Courier partners to deliver your order
  • Payment processors to process payments securely
  • Shopify the platform that runs our store
  • Analytics and advertising partners such as Meta and Google, in aggregated or pseudonymised form

We do not sell your personal information to anyone.

Cookies

Our store uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though parts of the store may stop working properly afterwards.

How long we keep it

We retain order related information for as long as we need it to fulfil orders, handle returns, and meet our legal and tax obligations.

Your rights

You may ask us to access, correct or delete the personal information we hold about you. Write to velnixindiastore@gmail.com and we will respond within a reasonable time. Some information may need to be retained where the law requires it.

Children

Our store is not intended for anyone under 18, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Get in touch

Email velnixindiastore@gmail.com
WhatsApp +91 93730 21553
Hours Monday to Saturday, 10 am to 7 pm