Refund policy
Velnix products are hygiene items used directly against the body. For the safety of every customer, we cannot accept returns or exchanges once the packaging has been opened.
What we replace
If your item arrives damaged, defective, or is not what you ordered, we will replace it free of charge.
How to raise a claim
Message us on WhatsApp at +91 93730 21553 within 48 hours of delivery with:
- A photo or short video of the product
- A photo of the outer packaging
- Your order ID
We recommend recording a short unboxing video. It makes claims much faster to resolve.
Once approved, we arrange a free replacement and cover all return shipping. You pay nothing.
Cancellations
You can cancel your order free of charge any time before dispatch. Message us on WhatsApp as soon as possible. Once an order has been dispatched it cannot be cancelled, but you may refuse delivery.
Refunds
Where a replacement is not possible, we will refund the amount you actually paid.
Prepaid orders are refunded to your original payment method within 5 to 7 business days.
Cash on Delivery orders are refunded by UPI or bank transfer.
Not sure which product suits you?
Message us before you order. We will tell you honestly which one fits, and if none of them do, we will say that instead of selling you one.
Get in touch
WhatsApp +91 93730 21553
Email velnixindiastore@gmail.com
Hours Monday to Saturday, 10 am to 7 pm